Terms and Conditions


This website is operated and managed by Melon Bubble Limited whose company registration number is 7705455 and whose registered office is situated at Essex House, Sterling Industrial Estate, Dagenham, Essex RM10 8TX. Your use of this website confirms your acceptance of the terms and conditions contained herein that are in effect at that time. If you do not wish to accept those terms you should refrain from using the website.


Melon Bubble is referred to in the terms “we” or “us” or “our” and you, the user shall be referred to in the terms “you” or “your” or “the user”.


1.1     When you place an order with us you will receive a confirmation which signifies    our  acceptance of your order. Please note that going through our checkout process does not signify acceptance of your order. Your order is confirmed when we know we are in a position to prepare its dispatch. We may not accept your order for a variety of reasons:

1.2       We may be out of stock of the particular item you have chosen

1.3       We may be unable to obtain payment clearance for your order

1.4        If your order for any personalised item contains any reference or content which may be illegal, abusive, defamatory, pornographic or liable to cause racial hatred or a breach of privacy or confidence.

2. Payment

2.1       Payment for your items can be made by Debit or Credit Card through our checkout process


3.1      All prices shown on the website include VAT at the current rate and will include delivery charges unless otherwise specified


4.1      The items sold on our website are manufactured and shipped from within the UK. This includes items for posting or shipping overseas.

4.2          For items destined for a UK address, Royal Mail first class postage achieves a delivery rate of over  90% the next day. It is however always best to allow an extra day if possible to allow for any possible delays in the postage system

4.3          For items being posted to destinations outside the UK the following timescales are recommended

Europe                 -   4 working days delivery

           Rest of the World  -   7 working days delivery

4.4     We shall use our best endeavours to deliver your item(s) within the timescale specified at the point of order. We do not however accept liability for any delays caused by the postal system once your order has been dispatched.

5. Personalised Products

5.1     It is your responsibility to ensure that any personalisation content you input into the website is accurate and correct and you should check your proof and order on screen before proceeding to final checkout. Due to the personalised nature of the content we cannot offer any refund on items that have been ordered with inaccurate content.


6.1      If you are unhappy with the product you have purchased from us please contact our customer services on 020 8517 7142 or e-mail help@melonbubble.com in order to register the details of your complaint . You must then return the defective product to us within 7 days at your expense. We will examine the returned product and in the event that the defect has been caused by us we will either

6.2       Supply a replacement product free of charge or

Reimburse you for the cost of your product via the debit or credit card used to purchase the product.

6.3      Please note we will not accept responsibility for defects relating to any images uploaded to the website where the quality of such images is too poor or the resolution too low for it to be possible to achieve a reasonable replication of such image.

6.4      We cannot be held responsible for goods that are damaged in transit

7. Intellectual Property Rights

7.1    All content of the website including without limitation text, photographs, graphics and design are protected by Melon Bubble or third party copyrights, trade marks and shall remain vested in us at all times. Your use of the content of this website is for your personal and non commercial use only and you agree not to reproduce, publish, distribute or copy such content.

8. Privacy Policy

8.1     In order to provide you with the services and products that you access through this website we will hold certain personal information relating to you in line with the provisions of the Data Protection Act 1998.

8.2     By your provision of your personal information or that of other peoples information you agree to us using such information for our operation of this website and for the purpose of providing you with services and products.

8.3      The information you provide will be stored securely and information containing payment or account details will be encrypted

8.4     We will not disclose your information to any third party except where necessary for the general operation of the website and in order to provide services and products to you.

8.5        You shall be responsible for the accuracy of the personal information held by us and we shall not be held responsible for any inaccuracies or problems arising from your provision of inaccurate information.

8.6          We will not disclose details of your personal information unless legally required to do so

8.7          We may contact you periodically with details of our products or services either via e-mail, post or text message. If you do not wish to receive further such notices from us you will be given the opportunity to opt out at the time of receipt.

8.8          We may use “Cookies” which is a form of technology that can track behaviour patterns of visitors to our website and which in turn can help to customize your viewing experience when you visit our website or receive notices from us. The Cookies are stored in your browser and require your acceptance to enable them to be enacted. You may not accept Cookies when requested but you must be aware that non acceptance will alter the functionality of our website and may alter your viewing experience.

9. Liability and Indemnity

9.1    We will use our best endeavours to ensure the accuracy of the information  contained on the website but do not warrant as to the truth and correctness of any material contained therein.

9.2        We will not be liable in contract tort (including without limitation negligence) pre contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any loss (including without limitation loss of income, profits, data or goodwill) that may result from your use of  or inability to use the website.

9.3          We will not be liable for an loss  or damage due to computer viruses that may infect your computer equipment, data or software as a result of your use of or browsing or downloading from our website or any website linked to our website.

9.4           Nothing in these terms shall limit or exclude our liability for any liability which cannot be excluded or limited under applicable law (including death or personal injury resulting from our negligence or our liability for fraudulent misrepresentation)

10.  General Provisions

10.1       The terms shall be governed in accordance with English law and any dispute arising in connection with any contract between you and us will be subject to the jurisdiction of the English courts.

10.2       If any clause or sub clause of these terms is held by a competent authority to be invalid or unenforceable the validity of the other clauses and sub clauses of these terms shall not be affected.

10.3       We shall use our best endeavours to ensure that access to and use of the website is available 24 hours a day. Access may however be restricted during periods of maintenance or as a result of unforeseen system failure or repairs and we shall have no liability for any periods of unavailability.